We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return (see exceptions below).
Please note that this policy does not apply to food or perishable goods.
We are also unable to accept returns for orders shipped outside of the USA.
To be eligible for a return, your item must be:
In the same condition you received it — unopened and unused
In its original packaging
Accompanied by a receipt or proof of purchase
To begin the return process, please contact us at help@matchamanoir.com.
If your return is accepted, we’ll provide you with:
A prepaid shipping label
Detailed instructions on how to send your package back to us
Items returned without prior authorization will not be accepted.
Once we receive and inspect your return, we’ll notify you about the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Please note:
Shipping costs (both delivery and return shipping) are non-refundable and will be deducted from your refund amount.
The cost of any perishable goods is non-refundable.
For any return-related questions, contact us anytime at help@matchamanoir.com.
