Terms & Conditions
Last updated: [1/5/2026]
Welcome to Matcha Manoir (“we,” “our,” or “us”). By accessing or purchasing from our website, social platforms, or any other services we provide (collectively, the “Services”), you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully.
1. Eligibility
By using our Services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to use our Services only for lawful purposes.
2. Products & Descriptions
Matcha Manoir offers matcha and related products. We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all product details are error-free. Slight variations in color, taste, or packaging may occur.
3. Orders & Payment
- All prices are listed in U.S. dollars unless otherwise stated.
- We reserve the right to refuse or cancel any order at our discretion.
- Payment must be received in full before orders are processed and shipped.
- If an order is canceled after payment, a refund will be issued in accordance with our Refund Policy.
4. Shipping
- Shipping times are estimates and not guaranteed.
- Matcha Manoir is not responsible for delays caused by carriers, customs, or events beyond our control.
- Risk of loss passes to the customer upon delivery.
5. Returns & Refunds
Due to the nature of consumable products:
- All sales are final unless the product arrives damaged or incorrect.
- Any issues must be reported within 7 days of delivery.
- Approved refunds or replacements are issued at our discretion.
6. Health Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements made about our products have not been evaluated by the FDA. Please consult a healthcare professional before consuming matcha if you are pregnant, nursing, have a medical condition, or are sensitive to caffeine.
7. Intellectual Property
All content, including logos, branding, images, text, and designs, is the property of Matcha Manoir and may not be used, reproduced, or distributed without our written permission.
8. Website Use & User Conduct
You agree to use our website and Services responsibly and not to:
- Misuse, disrupt, or interfere with the website’s functionality or security
- Attempt unauthorized access to our systems or data
- Submit false, misleading, or fraudulent information
- Violate any applicable laws or regulations
9. Limitation of Liability
To the fullest extent permitted by law, Matcha Manoir shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Services.
10. Indemnification
You agree to indemnify and hold harmless Matcha Manoir from any claims, damages, or expenses resulting from your violation of these Terms or misuse of our Services.
11. Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our Services, you consent to our data practices as described in the Privacy Policy.
12. Third-Party Services & Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services constitutes acceptance of the revised Terms.
13. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: help@matchamanoir.com
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.